The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Reimagining Staff Break Rooms as Culture Builders

Multi ethnic colleagues enjoying a coffee break, engaging in lively conversation and building teamwork in a modern office setting, creating a relaxed atmosphere for connection and collaboration.

Hospitality leaders spend a lot of time perfecting front-of-house details—from signature scents to mood lighting. But lately, more attention is being paid to the spaces that only employees see—specifically, break rooms. As staffing challenges persist across the industry, operators are reevaluating what these behind-the-scenes spaces convey about their team values. On long shifts or overnight hours, even a small lounge or break area can have a significant impact on morale, performance, and retent...

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