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Stop Getting Trashed by Your Customers

It seemed like such a small thing at first. In the lobby of a high-end office building, wedged between the front desk where guests checked in and an American flag, was a trash can. Not a nice or decorative trash can, mind you, but a plain, black trash can that almost seemed as if it were touching the bottom of the flag. It was there for convenience and could easily have been overlooked. We all have “trash cans” in our lobbies — and in our businesses — that stand in the way of our efforts to crea...

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Roberta Nedry

Roberta is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service. Her diverse background with both public and private companies allows clients to draw on her extensive career experience for business solutions. Her passion and authentic style inspire deep dives into the soul of an organization resulting in powerful road maps to excellence creating brand value and customer loyalty.
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