Tag Archives: hotels

Smiling female hotel receptionist in a hallway looking at camera.

Transform Your Hospitality Team with These Leadership Hacks

Leadership, ,

Hospitality managers are the backbone of the service industry. Whether overseeing bustling restaurant kitchens or coordinating guest services in a hotel, managers must be dynamic leaders who inspire their teams while maintaining exceptional customer service standards. But with high-pressure environments and ever-changing demands, how can hospitality managers stay ahead? At its core, effective leadership in hospitality is about emotional intelligence, problem-solving, and leading by example. Acco...

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Happy woman and her family enjoying in breakfast while staying at the hotel.

How an Early Start can Improve Guest Satisfaction at Your Hotel

Guest Experience News,

Guest satisfaction is the real meat and potatoes of the hospitality industry, and just about all of the operations that go on in the building have something to do with keeping guests happy. To that end, you, as a hotel leader, should always be thinking about how you can enhance your guests' stays in the hopes that they and their family members return. Maybe you believe reaching out to guests is something you should wait to do until they arrive at your place of business. Others benefit from est...

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The auditor does an audit of the company financial statements late at night.

What to Consider in Hiring a Night Auditor

Competitive Intelligence,

Night auditors aren’t necessarily easy to find, but they are extraordinarily important to the fiscal health of your hotel. Part of the duties of a night auditor include managing front desk operations, per Hotel Tech Report. They also handle a litany of requests during the night, including those that might come from the people who stumble in after regular hours. The Hospitality Financial and Technology Professionals acknowledged that these men and women have access to some of the most important...

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A sign directing people who are homeless or vulnerable to a warming center set up to provide shelter form the cold weather in winter.

What to Consider When Your Hotel is a Warming Center

Best and Worst Practices,

Much of the United States can expect frigid weather amid part of the calendar year, and in recent decades, some cities and counties have turned to the hotel world to help citizens battle the cold. The term warming center applies to a place that people can go to get warm immediately, and the idea is that a local government will establish them before a series of particularly cold days. A brief history of warming centers Warming centers go back decades  — perhaps as far as World War 2. The city of ...

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Video camera filming actress woman acting for movie on luxury hotel location behind the scenes of shoot. Professional videography equipment shooting outdoor.

How to Deal with Off-Brand Influencers in Your Hotel

Best and Worst Practices, ,

Nowadays, it’s common for influencers to wreak some minor havoc on your hotel with pranks or other activities meant to bring attention to themselves. How you respond is key, and here’s what you should consider. The unfortunate reality is that social media influencers often expect free hotel stays. Regardless of what you think about people who accrue their fame from Internet spectators, you must be prepared to deal with these requests. As long as businesses put their money into posting on social ...

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Hoteliers gesturing to incoming guests arriving at the Soluxe Hotel in Putatan.

How Hotels Can Achieve Operational Excellence in 2025

Industry News, ,

In the fast-paced world of hospitality, operational excellence has become a critical differentiator for hotels aiming to thrive in 2025 and beyond. With rising guest expectations and tightening margins, the need for innovative strategies has never been greater. According to The Hotelier’s Guide to Operational Excellence in 2025, harnessing automation, real-time data analytics, and predictive insights is key to optimizing efficiency, boosting guest satisfaction, and increasing profitability. Back...

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Under the Influence: How to Market Your Hotel on TikTok Like a Viral Sensation

Communication and Messaging

The TikTok ban has once again proven the influence and widespread use of the social media app. Every minute, 167 million TikToks are watched, software company CVENT reports. That means the app is prime real estate for advertising. There are many ways to advertise on TikTok -- and you don’t have to stick to one. You can pay for various forms of ads, pay an influencer, or produce free content. Influencers have a set audience, which you can use to reach them. Paid ads will force your content onto u...

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Rear view of unrecognizable people at banquet business meeting event. Business and entrepreneurship events concept.

Making Big Moments Count: 10 Tips for Hosting Large Parties and Events

Insights,

Hosting large parties and private events is both an opportunity and a challenge. Whether it’s a milestone celebration, corporate gathering, or family reunion, these occasions can significantly boost revenue and build long-term customer loyalty. However, ensuring a seamless experience for guests while supporting your staff requires preparation, strategy, and adaptability. No matter the size of the space, offering high-quality service to large groups is essential to maintaining your reputation. Me...

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Interior of a sales office for a urban residential construction project.

Lighting Enhances Guest Experience and Boosts Hotel Revenue

Emotions, Perceptions, Feelings, ,

Some of the most memorable experiences for your guests are subconscious. The emotional response of the five senses (touch, scent, sound, taste, and sight) can determine the perceived value of your hotel. Sight can be brought to the forefront of sense by focusing on lighting. In the hotel industry, the name of the game is creating memorable guest experiences to drive revenue and repeat business. How can you capitalize on an overlooked way to enhance ambiance and your guests’ comfort in this compe...

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Smart phone with smart home and modern technology in a hotel room.

Hospitality’s High-Tech Horizon: 2025’s Game-Changing Innovations

Competitive Intelligence,

The hospitality industry is in the midst of rapid transformation – most of it driven by cutting-edge technology. Artificial intelligence and smart room Internet of Things (IoT) have let guests personalize their stays. Hotels can now enhance guest satisfaction and streamline daily operations for the best. Below are the top technology trends going into the new year that may reshape your guests’ experience. Be careful. They may boost repeat business and increase revenue.

AI and robotics, oh my! Ar...

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