Tag Archives: hotels

Happy Asian woman tourist in winter coat holding umbrella walking down small town street in snow day. Attractive girl enjoy and fun outdoor lifestyle travel countryside on winter holiday vacation.

Solo for the Season: Holiday Plans for Independent Travelers

Insights,

Nearly a quarter of Americans are setting out on an unconventional winter mission – they’re spending the holidays enjoying time alone. Their solitary itineraries will range from cozy cottage getaways to exciting urban escapes. Skipping out on family meals and board game marathons might sound odd, but Americans are embracing independent trips even as many still dedicate much of their holiday time to family. While most people plan to spend their holidays entirely with family, at least 1 in 5 trave...

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Winter holiday ski resort woman roasting marshmallows in BBQ firepit afterski fun leisure activity with friends. Couple grilling marshmallow stick in fire.

Weatherproofing Paradise: How Resorts Can Thrive in Winter

Competitive Intelligence,

Hospitality is built on the promise to deliver a great experience. For oceanfront resorts and hotels, guest satisfaction revolves around sun, sand, and surf. But what happens when Mother Nature decides to play a different hand? As climate change brings unpredictable weather patterns, even typically temperate coastal destinations may face sudden cold snaps, gusty winds, or rainy days – especially during off-peak season. For guests who have booked months in advance with visions of sunny beachside ...

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It’s Prime Time To Focus on “Shoulder Season” Guests

Insights, ,

For many travelers, the allure of peak season is undeniable: celebrations, weather, and activities naturally attract more business. But savvy travelers are discovering that the shoulder season – the quieter months between peak and off-peak travel times – offers unique benefits of its own. The shoulder season provides an ideal opportunity to attract guests who appreciate the perks of a more relaxed experience and want to make the most of their budgets. Shoulder seasons vary depending on location ...

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5 Holiday Upsells That Turn Check-In to Cheer

Emotions, Perceptions, Feelings, ,

The holidays are more than just a busy travel period – they are the perfect opportunity to offer special extras that help guests make magical memories. With travelers eager to embrace the season, thoughtful upselling can turn ordinary days into festive stays. But upselling during the holidays isn’t just about increasing revenue. The focus must always remain on guest satisfaction and building brand loyalty in the long run. Guests traveling for the holidays seek unique moments, personalized touche...

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The Top 5 Tech Solutions for Hospitality Customer Service

Competitive Intelligence, ,

Gone are the days when guests needed a phone book and map to find their way around a new town. But are you using technology to your greatest potential in this technological renaissance? Technology can streamline and expedite guest experience. However, technology can delay checkpoints when used incorrectly, making guests frustrated and impatient. Here’s a look at five ways you can use technology to improve customer satisfaction at your hotel brand… 1. Self check-in kiosks Things go wrong when tra...

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This CEO Knows the Secret Sauce to Selling Luxury Hotels

Leadership,

Laura VanTil doesn’t just work in the hotel industry – she grew up in it. The daughter of the Days Inn founder followed her father’s footsteps by taking over a network of luxury hotels he developed. With over a decade of experience as the organization’s president and COO, the recently appointed CEO knows how to keep customers satisfied and returning. “You have to find the right [employees], VanTil said recently in a podcast interview. "When people ask me what I'm most concerned about in our enti...

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What to Consider in Hiring Risk Management Personnel

Competitive Intelligence, ,

Risk management personnel are among the most integral to your hotel's operations, even if people generally associate them with bad news. These are the men and women who prevent issues from happening in your building(s) and help respond after issues happen to prevent them from happening again. They need to think about contingency plans, especially in places where weather or other events could significantly impact operations. Experts say liquor and pools can be especially risky. Food that should b...

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How to Cater to International Guests

Concierge

You should be ready for your guests, wherever they’re visiting from. In 2022, there were over 917 million international tourists worldwide. That’s still below pre-pandemic levels, however, it’s also double the number of travelers from the year before. In 2021, America saw 22 million visitors. Not all of the data is available yet but in July 2022 alone, over 5 million people came to the U.S. It’s important that we make sure every single tourist that visits feel welcome. International travelers of...

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Discover 7 Ways To Entertain Locals During the Holidays

Emotions, Perceptions, Feelings, , , ,

As the winter holiday season approaches, most people plan to hang around for the holidays: A survey from the CivicScience Holiday Travel Preview reveals that 67% of U.S. adults opt to stay home this year rather than travel.  Although nearly 7 in 10 guests won’t be traveling, that doesn’t mean they won’t be spending. Those staying home are still looking for fun ways to shop and celebrate this winter, and preparations are already underway. Now that more guests will be enjoying the festivities in t...

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“Sustainability’s Imperative”: Luxury Hotels Are Embracing These 3 Eco-friendly Approaches

Best and Worst Practices

The majority of travelers are worried about climate change. Like it or not, sustainability attracts a large customer base. The data doesn’t lie, more and more travelers are prioritizing sustainability. Luxury hotels recognize this trend and are hopping on, but you don’t have to live in luxury to keep up. Consulting firm Deloitte analyzed two of their most recent global consumer surveys as well as third-party research, 68 percent of their respondents said they consider climate change an emergency...

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