Tag Archives: hotels

3 Ways to Embrace Diversity and Grow Your Guest Experience

Guest Experience News

A welcoming culture isn’t "one size fits all." Cultural awareness and sensitivity are essential for hotels that want to provide exceptional guest experiences. By understanding and respecting diverse cultural backgrounds, hotels can create an environment where guests feel valued, respected, and understood. Providing a welcoming space ultimately benefits everyone. Not only does embracing cultural sensitivity create a comforting environment for your existing guests, it also taps into a large market...

Enter your email below to access this content:

Already a subscriber? Please login

Laptop, network and data center with a black woman it support engineer working in a dark server room. Computer, cybersecurity and analytics with a female programmer problem solving or troubleshooting.

Why You Should Consider Hiring Onsite IT Personnel

Communication and Messaging,

In our digitally advanced world, it’s a given that there will be technological issues that will impact the experience guests have when they enter your building. It might be an older person who isn’t quite sure how to get on hotel Wi-Fi. You might run into an issue where a family has multiple devices or wants to stream and cannot. In any case, you and other leaders should consider the extent to which you need onsite IT personnel since many places will contract with a third party instead. When tha...

Enter your email below to access this content:

Already a subscriber? Please login

Screen of desktop computer with cctv video from every floor of modern hotel with staff working and clients or travelers with baggage.

Beef Up Hotel Security Optics Where Crime is a Concern

Best and Worst Practices,

According to a 1998 paper by researchers from Boston University and Georgia State University, larger hotels tend to be targets of crime more often than their small counterparts. A 2017 study of more than 400 Houston hotels found that crime in parking lots had an especially apparent and negative impact on hotel operations and even overall revenue. Not only do crimes in general have a negative impact, but researchers found that travelers were especially prone to victimization during the 12-hour pe...

Enter your email below to access this content:

Already a subscriber? Please login

Smiling modern food blogger recording video while drinking fresh organic detox juice in the kitchen. Smoothie for slimming, zero calories drink cocktail full of vitamins.

5 Classes Hotels and Restaurants Can Host Virtually in a Tech-Savvy World

Competitive Intelligence, ,

It’s only gotten more challenging to convince people to leave their homes, venture out of their comfort zone, and try something new. And with so many entertainment and learning opportunities at our fingertips, it’s no wonder why. But people are always going to travel, and they’re certainly always going to go out to eat. It’s just a matter of getting them to come to you. One way to do that is to tap into their tech. Restaurant and hotel owners, do you have a chef on staff who knows what they’re d...

Enter your email below to access this content:

Already a subscriber? Please login

Meeting stars on the red carpet. Couple in luxury car. Night life.

Accommodating a Celebrity in Your Hotel

Insights

American culture worships celebrities in some ways. This is evident in the media's constant postings about celebrities and the growth of reality television, which follows the lives of people that viewers, by and large, have never met. One deranged fan even killed a Mexican-American celebrity years ago, which is a testament to how out of control the situation can get at its most dire. It’s not unique to the United States, but it is something to keep in mind if and when you have someone even moder...

Enter your email below to access this content:

Already a subscriber? Please login

Panorama,Cityscape,Of,Chicago,Downtown,And,Riverwalk,,Boardwalk,With,Bridges

3 Straightforward Tips to Increase Your Hotel’s Revenue

Competitive Intelligence

In the constantly evolving hospitality industry, hotels typically face a number of challenges and unexpected situations. Competition in the business is extremely cutthroat due to the saturation within the field, making it difficult to stand out. You'll have to start diversifying your revenue streams to stay ahead of your competitors and build a business model that will help you endure unpredictable economic conditions. Relying only on bookings doesn’t promise the same level of sustainability. Ma...

Enter your email below to access this content:

Already a subscriber? Please login

Mitigating Power Outages’ Impact on Guests and Reputation: A Hotelier’s Guide

Guest Experience News

Don’t be caught off guard. Use power outages to display your exemplary service. A power outage temporarily cuts off your electricity, and an improperly managed power outage can also cut off your clientele. Hotels often focus on aspects that potential guests actively look for, such as unique amenities, up-to-date design, cleanliness, and affordable booking prices. Most guests aren’t researching which hotels have the best emergency exit or response plans, so hoteliers might be more inclined to sti...

Enter your email below to access this content:

Already a subscriber? Please login

Hoteliers, Look Out – Your New Competitor Is Here

Competitive Intelligence

Don’t let this industry get the upper hand, you have an advantage. One of your hidden competitors has always been on the sidelines, but they’re growing in popularity. Serviced apartments, also known as extended-stay hotels, are accommodations that offer a combination of hotel-like services and apartment-style amenities. They are designed to provide long-term or extended stays for guests who want more space, flexibility, and the comforts of home. More and more often, guests are looking for accomm...

Enter your email below to access this content:

Already a subscriber? Please login

Hurricane Preparedness for Hotels: 4 Essential Steps to Keep Your Property Safe

Leadership

If you avoid spending some extra cash now, you could be forced to spend astronomically more in a crisis. Hurricanes can be some of the more destructive natural disasters, and they’re becoming increasingly more common. In fact, out of the 10 most costly hurricane seasons from the last century, half are from the last six years. Hurricanes are predicted to get more devastating every year. These wild storms aren’t cheap. Hurricane Ian in 2022 is the third most costly in U.S. history, causing $114 bi...

Enter your email below to access this content:

Already a subscriber? Please login

Factors to consider in your hotel's late check-out policy.

Consider Guest Behavior When Creating Your Late Check-Out Policy

Leadership

Checking in and out of a hotel happens millions of times across the world with no issues. There are times, however, that guests will ask to check out of their rooms an hour or two later than the time they already agreed to by originally booking the room. You as a hotel leader have a great deal of considerations to make in considering how often you allow these late checkouts, and the circumstances under which you would even consider them. The buck ultimately stops with you, so you’ll want to ente...

Enter your email below to access this content:

Already a subscriber? Please login