Tag Archives: hotels

Workers are installing glass door of the shower enclosure.

When to Consider Renovations for Your Hotel

Insights

International researchers have found that hotel renovations can significantly impact occupancy rates in some circumstances. When you and other management members consider the size and scope of major renovations, you’ll want to consider the time of year that might be best, among other factors. JLL found that the average hotel gets a renovation once every 7-10 years. Little Hotelier suggests that customer feedback is especially important and that no manager should feel compelled to renovate if per...

Enter your email below to access this content:

Already a subscriber? Please login

How Artificial Intelligence is Reshaping The Hotel Industry

Insights

From concierge to personalization, the hotel industry is focused on the guest experience. Historically, hoteliers have placed humans at the forefront of excellent service. However, artificial intelligence (AI) software tools are powerful resources that hotels can leverage to save time and money while improving guest stays.

More than 8 in 10 travelers are “comfortable using technology” in hotels. AI can handle repetitive tasks efficiently and effectively, helping hotel staff focus on creating new and innovative ways to provide the best service to guests.

Here are five ways AI is reshaping the hotel industry and can help you stay ahead of the competition.

AI-Concierge-In-Line

1. AI Concierge

Hotels do not necessarily need a person to check guests in and out. Using AI technology, guests can take care of check-in and leaving directly from their smartphone. Guests can also order room service 24/7 without dialing the front des

Most questions hotel concierges receive are simple, like, “What are the best restaurants in the area?” A chatbot development service can easily answer those questions. AI developers are making strides every day. Chatbots are even learning to answer complicated questions, making AI technology a solution to revenue-draining tasks.

2. Improve Guest Experience

Personalization is one of the biggest factors in business and leisure travel. AI technology can track data of guests’ experiences. Hoteliers can keep detailed records of their customers’ purchasing patterns and preferences. Knowing guests’ likes and dislikes increases positive experiences, which leads to repeat business and success while upselling additional purchases.

3. Improve Work Efficiency

Hotels often face cancellations and travel changes. AI tools make booking and modifying travel plans simple. Human error can create gaps that need to be filled to maximize revenue and work efficiency. AI solutions can fill in those gaps by removing additional steps for guests.

4. Streamline Day-to-Day Operations

AI solutions can improve housekeeping and maintenance. Hoteliers can install smart building systems to monitor everything from the temperature to the lighting of rooms. Cameras and sensors can capture guests’ behavior. Data tracking technology can optimize service pricing and revenue. Analyzing that data can lead to optimal guest experiences while increasing energy efficiency for overall operations

Guest patterns become predictable. AI tools can track utility usage from power, water, and in-room air conditioning and heating. By predicting utility usage, hotels can reduce costs. The same can be applied to food and consumables: AI tools can be used to monitor the number of consumables purchased and optimize spending budgets.

5. Manage Your Online Reputation

Bad reviews guide customers on where they choose to book a hotel. Fortunately, AI tools can allow you to track what is being said about your hotel and to manage the brand’s online reputation. AI can alert you to negative reviews, letting you respond immediately, both to the client who was unsatisfied and to their review. Showing you take reviews seriously and correct issues professionally can go a long way toward boosting your hotel’s reputation.

AI has only shown what it is capable of up until today. Technology will continue to push the boundaries and prove the power of what these tools can do in the hotel and lodging industry. Will your hotel stay in the forefront or fall behind with out-of-date competitors?

5 Advantages of Hotel Concierge Apps

Communication and Messaging,

Many guests turn to the hotel concierge for transportation and restaurant reservations. Those are just two of the many concierge services that are provided. A hotel concierge can also book spa reservations, snag tickets to concerts and events, provide directions, and try to fulfill even the most unusual or demanding guest requests. Hotel guests aren’t the only segment expecting concierge services, either. “Many top-level managers, VIP customers, celebrities and other consumers outsource routine ...

Enter your email below to access this content:

Already a subscriber? Please login

6 Practical Hotel Perks Guests Can’t Do Without

Guest Experience News

It’s the simple things in life – and in hotels – that bring a smile to guests’ faces. Complimentary mini bars, fancy workout gear and on-demand shoeshines all sound nice, but sometimes what guests really need is a perk that’s so useful it becomes a necessity. Providing carefully selected amenities not only make guests happier, they also save time and resources by heading off problems before they can happen. All it takes to provide an easy breezy experience is applying common sense to the typical...

Enter your email below to access this content:

Already a subscriber? Please login

young tourist with a map discovers the city at sunset.

Detour Destination: Over-tourism is Driving Travelers to Hidden Gems

Guest Experience News, ,

Iconic destinations like Paris, Venice, and Bali have attracted millions of visitors annually. However, crowded streets, rising costs, and strained relationships with locals have started to deter travelers. This shift is even more evident as tourists increasingly look beyond the usual hotspots for quieter, more authentic experiences. Research from major travel platforms reveals that vacationers are favoring lesser-known, uncrowded locations. According to Expedia’s Unpack ’25 travel trend report,...

Enter your email below to access this content:

Already a subscriber? Please login

Student, writing and notebook in library for study, education and university quiz with pen on table. Man, books and knowledge on school campus for college, research and learning with scholarship.

Why Your Employer Should Contribute to Local Scholarships, or Start Your Own

Insights, ,

Hotel industry folks help college students cross the stage in many ways, including with much-needed folks who are the catalysts to help them finish. The American Hotel & Lodging Association publishes its own list of scholarships, and the Central Florida Hotel & Lodging Association has a more localized list. Hyatt also funds a scholarship program for minority students. Money might end up in the hands of someone who feels a duty to give back and work for you in future years. More broadly, ...

Enter your email below to access this content:

Already a subscriber? Please login

Woman sitting on bed in room with light from window abuse concept.

Why You Should be Paying Attention to a Lawsuit in Georgia

Insights,

Two Georgia hotels are defendants in a sex trafficking lawsuit that could roil the industry, and your general counsel should be aware by now. Criminals have for many years used hotels for human trafficking purposes, unfortunately, and even the Department of Homeland Security has acknowledged such a fact. Now, people have alleged that the two hotels' inaction came from the direct monetary benefit that they allegedly enjoyed as bad actors moved women inside and outside of the building. A Florida a...

Enter your email below to access this content:

Already a subscriber? Please login

Political campaign before elections with a political candidate addressing an audience with a powerful speech.

How to Prepare for Future Election Cycles as a Hotelier

Best and Worst Practices

Travel patterns impact business travel and the perception of safety that folks have as they make their way around the country. How attuned are you to how they might impact your business or region? Travel Weekly and Investopedia cited hospitality experts who noted the presidential race's impact on the hotel business heading into the election just weeks back. The two aren’t generally thought of by the public as influencing one another, but that doesn’t mean they exist in two different worlds. What...

Enter your email below to access this content:

Already a subscriber? Please login

Intense Win in a Poker Game on a Casino Floor Championship. Handsome Man Has Stronger Hand and Beats Opponents with His Card Deal. Triumphant WInner Shaking Hands and Celebrating.

Got a Casino Within Your Walls? Avoid a Headache With These Tips

Insights,

The American Gaming Association says 38 states have "legalized sports betting since a 2018 Supreme Court ruling." NYU hospitality professor Richard Keating started teaching a "Casino Operation and Management" course to help students understand this multi-billion dollar industry's real-world challenges and opportunities. Challenges include a federal judge in New Jersey throwing out a lawsuit in which filers accused some hotels of using AI to manipulate room rates. A recently released report from ...

Enter your email below to access this content:

Already a subscriber? Please login

Young maid with stack of towels near bed in hotel room.

Why Hotels Should Pay Attention to the Higher Education Enrollment Shortage

Leadership,

Higher enrollment in education is down, exacerbated by the pandemic. Birth rates in the States are down, too. If there are fewer people attending college this year and in the years to come, it might be more difficult to find the employees you want if and when they choose other industries. In time, the hospitality industry may become more comfortable hiring people without a college degree. The trend is already happening in the public sector, too. Connecticut is among several states that have drop...

Enter your email below to access this content:

Already a subscriber? Please login