For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Checking in and out of a hotel happens millions of times across the world with no issues. There are times, however, that guests will ask to check out of their rooms an hour or two later than the time they already agreed to by originally booking the room. You as a hotel leader have a great deal of considerations to make in considering how often you allow these late checkouts, and the circumstances under which you would even consider them. The buck ultimately stops with you, so you’ll want to ente...