The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Mitigating Power Outages’ Impact on Guests and Reputation: A Hotelier’s Guide

Don’t be caught off guard. Use power outages to display your exemplary service. A power outage temporarily cuts off your electricity, and an improperly managed power outage can also cut off your clientele. Hotels often focus on aspects that potential guests actively look for, such as unique amenities, up-to-date design, cleanliness, and affordable booking prices. Most guests aren’t researching which hotels have the best emergency exit or response plans, so hoteliers might be more inclined to sti...

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