Tag Archives: hotels

Irvine, California - April 21 2024: Marriott Hotel Sign Glowing in the Night.

Hotels Revise Forecasts as Select Service Bookings Decline

Industry News,

Hotel chains are revising their second-half 2025 forecasts on weak travel demand as the impact of U.S. tariffs and inflation continues to stifle consumer spending. While luxury accommodations seem more resistant to uncertain macroeconomic factors, select service hotels have shown a decrease in booked rooms. Bethesda, Md.-based Marriott revised its 2025 room revenue growth to 1.5 percent to 2.5 percent, down from its previous estimate of 1.5 percent to 3.5 percent. The company reported a 16 perce...

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Allowing Pets in Your Hotel

Winning Guests’ Hearts: How Allowing Pets in Your Hotel Can Make a Difference

Competitive Intelligence

Love dogs? So do your hotel guests. Allowing pets can be a great way to win over potential patrons. For many people, leaving pets behind while traveling just isn’t an option. This can be for many reasons, like making a long distance move, separation anxiety, or simply wanting to include the pet in vacation activities. Going above and beyond as a pet-friendly hotel can make guests with service animals feel more welcome, too. The additional labor that can come with allowing pets may seem daunting,...

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Happy female concierge serving a guest at the hotel.

The Top 10 Tools Every Concierge Pro Should Use

Concierge,

Concierges are often the unsung heroes who transform guest stays from ordinary to extraordinary. Armed with the right tools, these professionals are not just problem solvers but also creators of memorable experiences. Whether securing last-minute reservations or ensuring personalized touches, concierges rely on tech and traditional tools to deliver unparalleled service. Here are 10 indispensable tools every concierge should have in their arsenal. 1. Comprehensive guest management software A powe...

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Experience-Driven Hospitality: 6 Steps to Prepare Your Hotel for Discerning Guests

Guest Experience News

According to a “Hilton Trends Report,” a global study commissioned by Hilton, travelers seek deeper connections with the local people and culture at their destination. Nearly half (49%) of travelers surveyed say they want to be “immersed” in local cultures and products when they travel. Hotels still focus on amenities as a top draw for guests, and potential guests could see them going to competitors who offer opportunities for an “experiential” vacation that lives on in their memories long after...

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robot in hotel concept, robotic butler help the customer to the room that booking, put the object, food, accessories inside it.

What the Future of Hotel Design Should Look Like

Industry News,

A guest walks into the lobby of a luxury hotel. There’s no front desk, just a concierge with a tablet and a welcome drink. The check-in process is quick and relaxed. The lighting adjusts subtly as the sun sets. Upstairs, the room’s settings are already personalized. Later that evening, a handwritten note from the housekeeping team made the biggest impression. As hospitality design evolves, the question isn’t whether to adopt new technology. It’s how to do it without erasing the warmth, charm, an...

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What is Scent Marketing and How Does It Attract Hotel Guests?

Emotions, Perceptions, Feelings

I’m often hit with the scent of luxury when I pass a high-end hotel on the street. Stepping into one smells even more divine. Some smells just feel expensive, and it always leaves me wanting to come back. Sensory marketing is under-discussed, but it shouldn’t be written off. High-end luxury hotels use it and so does one of the most well-known enterprises, Disney. You don’t have to be the Ritz-Carlton to evoke that sense of class and comfort. The strategic use of scents can create lasting impress...

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Young family with two children packing for holiday.

10 Ways Hotels Can Appeal to Their Biggest Little Influencers

Insights, ,

Children have become a major factor in hotel bookings. According to the 2025 Hilton Annual Trends Report, 7 in 10 families choose travel destinations based on their kids’ input. The child-led travel trend underscores the importance for hotels to consider a group of guests they might have been overlooking or treating as a problem to solve, rather than an opportunity to serve. Intentionally curated, family-friendly environments delight young guests and encourage them to return. Hilton’s report rev...

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3 Ways to Manage Your Hotel’s Online Reputation

Communication and Messaging

Before booking a hotel, I always search online for reviews, mainly those that aren’t posted on the hotel website, such as reviews on TripAdvisor, Google, and other online review sources. I’ve changed my mind about my first hotel choice many times based on negative reviews, especially those that criticize room cleanliness, poor service, or a lack of safety measures on the hotel grounds. Plenty of other consumers feel the same way, usually scanning reviews for red flags that could forebode an unpl...

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Improve Hotel Guests’ Trust with These Safety Tips

Guest Experience News

Theft, burglaries, and car break-ins – these are the three most common forms of crime that occur in hotels. Researchers from the Department of Criminal Justice and Criminology at Ball State University, the School of Hospitality and Tourism Management at Florida International University, and the Department of Sociology at the University of Iowa collaborated in a landmark study to gain a deeper understanding of crime in the hospitality industry. “Undoubtedly, hotel guests operating in a foreign en...

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Portrait of happy confident worker at distribution warehouse looking at camera.

How to Cater to Blue-Collar Bleisure Travelers

Competitive Intelligence,

Bleisure travel has long been associated with laptop-toting business travelers tacking a weekend onto a conference or quarterly meeting. But another kind of bleisure traveler has been checking in for years, just without the recognition, marketing, or tailored amenities. Contractors, skilled tradespeople, traveling utility crews, and remote field workers are blending work and leisure in their way. They’re already staying in hotels across America for days or weeks at a time. And when a project wra...

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