Tag Archives: hotels

A little boy sitting crossed legs holding cardboard with text Stop Human Trafficking. Stop abusing violence.

Training Staff to Recognize Possible Human Trafficking

Leadership,

Hotels have been sued in past years by folks who claim to have been trafficked to and through them. To that end, you want to have a policy on hand that will help any employee figure out what they need to do if and when they catch wind of what they think is human trafficking of some sort. That way, you aren’t unprepared, and any guests unhappy with your tactics can complain but so much where hotel policy is concerned. Training is key. Whatever the case may be, you will want to make absolutely sur...

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How the nonprofit sector can create synergy with your hotel or hotel chain.

How the Nonprofit Sector can Help the Hotel Business

Competitive Intelligence

The nonprofit sector in the United States is integral to the social safety net, and it provides a great deal of benefit especially to the indigent nationwide. Though a marriage between nonprofits and the hotel business may not seem natural on its face, there are some concrete ways that one can help the other. Nonprofit personnel can mention your hotel brand if the two have aligned values. A nonprofit dedicated to helping dogs could mention that your hotel is especially dog-friendly. People who c...

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Why hotels should have early-career development programs.

Why Your Hotel Should Start a Program for Early-Career Prospects

Leadership

Four Seasons and Marriott have career development programs, and they are among the biggest employers in the hospitality space both domestically and globally. Why not your employer? Other employers do this, and they benefit from training up talent that may well stick with the company for years to come. Places big and small can benefit from an intentional strategy to attract and keep young talent. Otherwise, they may not figure out where their ideal fit is in your company. It can be difficult for ...

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3 Affordable Marketing Strategies for Businesses to Foster Symbiotic Relationships

Competitive Intelligence

The charming coffee shop down the road and the next big music festival can give your hotel additional revenue streams or the opportunity to bring in a big demographic. Collaborations with any other business that attracts travelers can help your bottom line. Creating partnerships with local businesses offers a number of benefits. Most importantly, it increases visibility and reach. By partnering with others, hotels can tap into the existing customer base of those businesses and vice versa. This e...

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Color Influences 90% of a First Impression – and How to Use Them in Your Hotel

Emotions, Perceptions, Feelings, Insights

Although not always fully acknowledged daily, colors can influence guests’ opinions, emotions, and overall satisfaction. Color can change perceptions on a subconscious level. Color theory explores how colors interact and how they can be combined to evoke specific emotions or reactions. Choosing the right color scheme for hotels sets the tone for the entire guest experience. A well-thought-out color palette can create a welcoming atmosphere, convey your brand's personality, and influence guest be...

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The hotel room with DO NOT DISTURB sign on the door.

Do Not Disturb? How Guest Privacy Norms are Changing

Competitive Intelligence, ,

The guest didn’t leave a tip, didn’t say goodbye, and didn’t even want the room cleaned. But they left a glowing review. “So peaceful. No one bothered me. Perfect.” It’s a scenario playing out more often in today’s hotels, where some travelers are no longer looking for cheerful check-ins or chatty staff. Instead, they’re seeking privacy, quiet, and control – sometimes at the expense of traditional service touchpoints. This isn’t a customer service failure. It’s a shift in norms. And smart operat...

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Schiphol, the Netherlands - Januari 5, 2019: Yellow lost and found counter at Amsterdam Airport Schiphol.

From Lost and Found to Loyalty Tool: The Unexpected Guest Recovery Moment

Emotions, Perceptions, Feelings, , ,

There’s nothing glamorous about a sock left behind in a hotel drawer or a forgotten phone charger tangled in the sheets. However, for a growing number of hospitality teams, the lost-and-found process is becoming more than just an operational afterthought—it’s an opportunity to surprise a guest, make a lasting impression, and win long-term loyalty. Guest recovery is often framed around complaints, such as late check-ins, noisy neighbors, and missed wake-up calls. But the return of a lost item, es...

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Young caucasian redhead female artist paints a canvas on a small easel with a brush in the park outdoors.

The New Social Event That’s Quietly Winning Over Younger Guests

Competitive Intelligence, ,

Younger adults are socializing differently, and hospitality businesses need to pay attention. A growing number of Gen Z and millennial guests are choosing hands-on creative experiences over the usual bar nights or restaurant meetups. The trend, often called “crafternoons,” involves casual get-togethers centered around DIY projects like candle painting, embroidery, or card making. The Michaels Creativity Trend Report found that more than 70% of young adults now prefer craft-based social activitie...

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Happy people planning holiday trip. Family getting ready for travel vacation using laptop computer to monitor prices, pick airline, buy tickets, purchase flight, look for rentals or book hotel room.

What to Offer When Guests Say ‘Summer Travel’s Too Expensive’

Insights,

This summer, Americans are struggling with tight budgets and rising prices, which is reshaping how (and if) they travel. According to a Bankrate survey of more than 2,200 U.S. adults, only 46% plan to travel between June and August, as inflation and everyday expenses squeeze leisure budgets. Most of that group (38%) plans to travel within the country, while 15% plan to travel internationally. Some people have yet to make up their minds. Twenty-three percent say they “aren’t sure yet” about wheth...

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Disaster Preparedness: Safeguarding Lives and Profits for Your Hotel’s Future

Guest Experience News

A fire can escalate rapidly, engulfing entire floors or even sections of a hotel, and cause significant damage if it isn’t handled quickly and effectively. Laying out a clear emergency plan ahead of time is essential to ensuring the safety of every staff member and guest. It might seem like a straightforward and well-known fact, but not every hotel is as prepared for a fire as it could be. A study from hospitality researcher Ahmad R. Albattat says that the hospitality industry is particularly at...

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