The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

What to Offer When Guests Say ‘Summer Travel’s Too Expensive’

Happy people planning holiday trip. Family getting ready for travel vacation using laptop computer to monitor prices, pick airline, buy tickets, purchase flight, look for rentals or book hotel room.

This summer, Americans are struggling with tight budgets and rising prices, which is reshaping how (and if) they travel. According to a Bankrate survey of more than 2,200 U.S. adults, only 46% plan to travel between June and August, as inflation and everyday expenses squeeze leisure budgets. Most of that group (38%) plans to travel within the country, while 15% plan to travel internationally. Some people have yet to make up their minds. Twenty-three percent say they “aren’t sure yet” about wheth...

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