Tag Archives: restaurants

6 Design Tricks To Get Guests Through the Door

Insights

There’s only one shot at a first impression, which means restaurants need to appeal to guests before they even walk through the door. In order to wow passersby and create a positive experience before any food or drinks are served, restaurants need to channel their inner designer and serve up eye-catching decor that excites guests about the dining experience ahead. The right exterior and waiting area can greatly impact service, especially during busy periods like lunch and dinner hours. As Harvar...

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Man holding a menu at a restaurant table with a glass of red wine and water. Man reading menu with wine at the restaurant. Menu read by a man at restaurant's table with glass of wine and water.

8 Signs It’s Time to Change Up Your Menu

Insights

Restaurant menus aren’t set in stone. Updating ingredients, swapping suppliers, or adding fresh dishes can impress guests and breathe new life into your bottom line. But how do you know when it’s time to make a change? Studying the profitability and popularity of menu items helps determine what needs tweaking — this process is often referred to as “menu engineering” and can boost profit margins by up to 12% in its first year, according to restaurant consultant firm Food & Drink Resources. Ex...

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Young Asian manager working in modern restaurant showing new menu to waiting staff, selective focus shot.

Follow 5 Fundamental Rules for Crafting a Prix Fixe Menu

Best and Worst Practices

Stuck in a culinary slump? It might be time to trim down and show off in a dining experience where the chef calls the shots. The prix fixe menu – a term borrowed from French that translates to "fixed price" – has become an essential offering for many restaurants. It provides guests with a curated dining experience at a set price, allowing them to enjoy a selection of dishes without the stress of deciding what to order. However, creating the perfect prix fixe menu with confidence can feel overwhe...

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4 Ways to Use F&B Data to Improve the Guest Experience

Guest Experience News

Is your restaurant making the most of the guest data you collect? If not, your business is missing out on opportunities to enhance the restaurant guest experience and gain customer loyalty. The food and beverage (F&B) data collected from your restaurant’s POS or advanced reservation platform is a key factor that can improve customer service and the overall guest experience, according to hospitality and travel knowledge platform Revfine. According to Revfine, many businesses experience an 80 ...

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5 Simple and Affordable Ways to Enhance the Experience for Disabled Guests

Best and Worst Practices

Last year, I took my mother out to dinner. For most people, that’s an easy task. You agree on a time, you meet, you sit down and you eat. But my mother is paralyzed from the waist down, and taking her out is a big deal. That night, we went to an upscale restaurant chain. My name was called, and the hostess guided us to a booth. I explained that we needed a table to accommodate my mom’s wheelchair - information I already provided when I booked the table weeks prior. The hostess said they gave all...

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Why Restaurants are Hiring Former Flight Attendants

Leadership, , ,

When turbulence hits 30,000 feet, flight attendants don’t flinch – they reset coffee service, soothe anxious passengers, and manage emergencies with calm authority. That same skill set translates surprisingly well to restaurant floors, where dinner rushes, guest complaints, and short staffing demand quick thinking and composed service. As the airline industry continues to reshape its workforce post-pandemic, with cuts, consolidations, and early retirements, former flight attendants are transitio...

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A customer scanning a qr code with his cell phone in a bar or restaurant to read the menu. The hospitality industry and new technologies.

QR Code Menus Drive Older Guests Away — Here’s What to Do About It

Best and Worst Practices, ,

They were supposed to streamline service. However, for many older guests, QR code menus are still a source of stress rather than simplicity. Originally adopted as a pandemic workaround, QR codes quickly became a default service feature. They save on printing costs, reduce contact, and enable restaurants to update their menus in real-time. However, that efficiency can come at the expense of accessibility, especially for older diners who either struggle to scan the codes or prefer not to navigate ...

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Young caucasian redhead female artist paints a canvas on a small easel with a brush in the park outdoors.

The New Social Event That’s Quietly Winning Over Younger Guests

Competitive Intelligence, ,

Younger adults are socializing differently, and hospitality businesses need to pay attention. A growing number of Gen Z and millennial guests are choosing hands-on creative experiences over the usual bar nights or restaurant meetups. The trend, often called “crafternoons,” involves casual get-togethers centered around DIY projects like candle painting, embroidery, or card making. The Michaels Creativity Trend Report found that more than 70% of young adults now prefer craft-based social activitie...

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From TikTok to Table: What Diners are Craving

Competitive Intelligence,

Chefs have always drawn inspiration from global cuisines. However, in 2025, that inspiration is happening in real-time – on the screens of millions. Social media, especially short-form video, is turning once-obscure street foods and regional staples into viral sensations. And diners aren’t just watching. They’re walking into restaurants asking, “Do you have this?” From gochujang-glazed wings to Filipino adobo and Nigerian suya, international dishes are shaping menus across the country – not just...

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Bay Lake, Florida - January 4th 2022 - EPCOT Disney Park Ball Spaceship Earth Lit Up at Night Time LED Lights.

Why Disney’s Adults-Only Experience Could Reshape Theme Park Hospitality

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On most nights, EPCOT’s skies light up with fireworks watched by families clutching souvenir popcorn buckets. But on June 4, 2025, the atmosphere changed. There were no strollers, no character meet-and-greets, and no kids allowed. That night marked the debut of the GEO-82 Fireworks Experience, a first-of-its-kind adults-only event at Walt Disney World. The 21+ affair blends the spectacle Disney is known for with upscale lounge seating, mixologist-crafted cocktails, and gourmet tasting plates. Fo...

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