The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
When turbulence hits 30,000 feet, flight attendants don’t flinch – they reset coffee service, soothe anxious passengers, and manage emergencies with calm authority. That same skill set translates surprisingly well to restaurant floors, where dinner rushes, guest complaints, and short staffing demand quick thinking and composed service. As the airline industry continues to reshape its workforce post-pandemic, with cuts, consolidations, and early retirements, former flight attendants are transitio...