The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Why Disney’s Adults-Only Experience Could Reshape Theme Park Hospitality

Bay Lake, Florida - January 4th 2022 - EPCOT Disney Park Ball Spaceship Earth Lit Up at Night Time LED Lights.

On most nights, EPCOT’s skies light up with fireworks watched by families clutching souvenir popcorn buckets. But on June 4, 2025, the atmosphere changed. There were no strollers, no character meet-and-greets, and no kids allowed. That night marked the debut of the GEO-82 Fireworks Experience, a first-of-its-kind adults-only event at Walt Disney World. The 21+ affair blends the spectacle Disney is known for with upscale lounge seating, mixologist-crafted cocktails, and gourmet tasting plates. Fo...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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