Tag Archives: restaurants

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5 Classes Hotels and Restaurants Can Host Virtually in a Tech-Savvy World

Competitive Intelligence, ,

It’s only gotten more challenging to convince people to leave their homes, venture out of their comfort zone, and try something new. And with so many entertainment and learning opportunities at our fingertips, it’s no wonder why. But people are always going to travel, and they’re certainly always going to go out to eat. It’s just a matter of getting them to come to you. One way to do that is to tap into their tech. Restaurant and hotel owners, do you have a chef on staff who knows what they’re d...

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Guest experience tips for outdoor dining.

Eating Al Fresco: 10 Dos and Don’ts for Service in the Great Outdoors

Best and Worst Practices

The weather is shifting into that oh-so-magical autumnal atmosphere. Leaves will change, the air will crisp, and guests will flock to dine outside. Whether it’s from spending hours at a desk, nights on a couch, or a lingering fear of viral infections, diners want to eat “out” in the literal sense. An increasingly indoor lifestyle has led guests to seek al fresco dining. Americans are itching to have their meals outside, slowly catching up with other countries around the world where outdoor dinin...

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5 Ways to Maintain Your Restaurant’s Positive Online Reputation

Communication and Messaging

Don’t let your restaurant's reputation go downhill because you were too busy running it to monitor online reviews. Have you checked the status of your restaurant’s online reputation lately? Even if you haven’t looked at online reviews recently, you can bet that many potential customers have searched for positive and negative reviews on Yelp, Google, and other review sites. A 2022 survey by marketing software provider BrightLocal found that 77 percent of consumers surveyed “always” or “regularly”...

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3 Niche NYC Eateries Celebrate Single-Ingredient Simplicity

Insights

Going simple is a risk. When you limit variety, whatever you serve has got to be great. Some restaurants choose to take a single ingredient and place it center stage – this can lead to a company’s success or demise. If done right, keeping menus focused on a single type of food or flavor is a risk that pays off, creating a mecca for foodies looking to satisfy their particular cravings. Limitation can inspire creativity. As chefs reimagine different combinations featuring their signature flavor, t...

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Digitizing the Dining Process? In-Person Interactions Still Matter Most

Insights

It’s common practice for fast-casual restaurants to prioritize online orders. Many have at least one team member man the station during a shift. Popular coffee chains have a barista dedicated to purchases through their app. Some Tex-Mex joints have a machine spitting out online orders as they come through on the website. Quick-fired pizza giants have staff pop in and out of the prep line making pizzas for people who aren’t even in the restaurant. Online ordering allows fast-casual restaurants to...

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How NYC Makes Cramped Spaces Work – Even for Restaurants

Emotions, Perceptions, Feelings

On my recent trip to New York City, I couldn’t help but notice how relaxed I felt in every restaurant and cafe I visited. Manhattan is not known for its spaciousness, but somehow each spot I ate at felt roomy despite sitting nearly shoulder-to-shoulder with fellow diners. Every square foot matters when it comes to the guest experience, especially when you’re operating in a smaller space. One of the easiest ways to utilize available space is with strategic decorating: Anything from the color pale...

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Restaurant Owners: It’s Time to Move Past “Pandemic-Tipping”

Best and Worst Practices

I waited tables for years, and feel a 20 percent tip shouldn't be the minimum at restaurants this far out of Covid. Last Friday, I was out to dinner at a sports bar with my wife. The service was fine for four beers and two entrees, but nothing worth a $21 tip. When I asked for the check, the server brought a card reader to the table instead of a paper receipt. I put in my credit card and looked at the gratuity options: 20, 22, and 25%. My God, I thought. Since when is 20% the “new normal” for a ...

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March into Women’s History with Inspired Dishes and Drinks

Guest Experience News

Women’s History Month is celebrated in many ways – from festivals to films to classroom projects, we honor the vital role women have played in society. So why not also get the point across with food and drinks? Originally lasting only one week, the recognition of women in history eventually became a nationally recognized month-long tribute to the enormous contributions women have made throughout our country. Guests can learn about this important component of history and have a great time while d...

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Follow 3 Simple Steps to Produce Promising Promotions

Guest Experience News

Turn the routine discount process into something new and exciting for guests. It’s common knowledge that promotions can bring in guests and increase revenue. Coming up with an attractive promotion can mean the difference between establishing a new customer base and wasting resources on a bad marketing idea. Businesses often turn to tried and true deals, especially when it comes to seasonal offers like preset Valentine’s Day menus and holiday brunches. But it’s easy to get stuck in a promotional ...

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‘Tis The Season for Holiday Promotions

Insights

Restaurants that utilize effective holiday promotions can keep their profit flowing and keep consumer attention. Holidays often emphasize gift shopping and home cooking, but that doesn’t have to leave you with the winter blues. The National Retail Federation (NRF) released its 2023 holiday spending forecast and published that it expects spending this season to reach “record” numbers hitting between $957.3 billion and $966.6 billion. That’s a four percent increase from 2022. “Consumers remain in ...

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