The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

‘Tis The Season for Holiday Promotions

Restaurants that utilize effective holiday promotions can keep their profit flowing and keep consumer attention. Holidays often emphasize gift shopping and home cooking, but that doesn’t have to leave you with the winter blues. The National Retail Federation (NRF) released its 2023 holiday spending forecast and published that it expects spending this season to reach “record” numbers hitting between $957.3 billion and $966.6 billion. That’s a four percent increase from 2022. “Consumers remain in ...

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