For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
On my recent trip to New York City, I couldn’t help but notice how relaxed I felt in every restaurant and cafe I visited. Manhattan is not known for its spaciousness, but somehow each spot I ate at felt roomy despite sitting nearly shoulder-to-shoulder with fellow diners. Every square foot matters when it comes to the guest experience, especially when you’re operating in a smaller space. One of the easiest ways to utilize available space is with strategic decorating: Anything from the color pale...