Tag Archives: restaurants

3 Restaurant Trends You Should Stay On Top Of

Guest Experience News

Staying on top of trends is essential for restaurants to remain relevant. Square, a financial services platform, partnered with Wakefield Research to study 500 restaurant owners and 2,000 consumers to explain the current state of the restaurant industry. With the changing landscape of consumer behavior and the seeming unpredictability of the economy, businesses are adapting. Last year, around half of restaurant owners added new products or services to their businesses outside their usual food se...

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Upselling is an Art: 3 Emotional Intelligence Techniques to Seal the Deal

Emotions, Perceptions, Feelings

It happens to all of us. We sit down to a lovely dinner, feel like we’ve shared a past life with our likable server, eat, drink, talk, and finally, we’re stuffed and ready for the check. At this point, one of two things happens: The server sees we’re ready to leave and promptly brings the bill, or they ask if we “have room” for dessert. The second scenario is the most common and could pan out in myriad ways. For servers who are acutely aware of the pushback when they utter the word “dessert,” th...

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Zurich, Switzerland - November 23, 2023: Christmas market in front of the opera house at the Sechselautenplatz square-Bellevue in Zurich at sunset

Travelers Plan to Spend More Money on Their Holiday Festivities This Year

Guest Experience News, , ,

After years of cutting back spending due to rising inflation, Americans are ready to open up their wallets for the holidays. Deloitte's 2024 Holiday Travel and Insights shows more than half of Americans (49%) plan to travel between now and the New Year. Their budgets have increased 4% from last year, with most planning to spend just under $3,300 on their trips. "Enthusiasm for holiday travel keeps climbing as travelers look to make the most of the season by visiting friends and family," says  Ka...

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Woman and her child holding presents and delivering them on car to home. Holidays concept. Time of Christmas Eve.

Winter Travel to Increase 10% During Holidays – Is Your Staff Prepared?

Guest Experience News, ,

Hoteliers and restaurateurs: expect big crowds over the next month. Online travel agency Expedia just released its “Winter Travel Outlook.” Data shows a 10% increase in holiday travelers from last year. Expedia’s findings are from flight data. The more flights booked, the more likely you can expect hotel bookings to increase. Here are the locations where business owners can expect the most holiday travelers:

2024 Winter Holiday travel trends Solo travelers and smaller crowds plan to travel more...

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Avoid These 10 Top Restaurant Turnoffs

Guest Experience News

It’s easy to spend so much time on food quality and marketing that your restaurant neglects other important aspects of the guest experience. It won’t matter how delicious your appetizers, entrees, and drinks are if the customer leaves with a bad taste due to poor service, an annoying atmosphere, or being forced to sit elbow-to-elbow with the next table. When that happens, the ratings on your restaurant’s online reviews can take a downturn. “When it comes to food, negative interactions are nearly...

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Hand Woman in car receiving coffee in drive thru fast food restaurant.

6 Tips for Balancing In-Person and Drive-Thru Food Service

Insights, ,

The drive-thru has become a cornerstone of revenue and convenience for many restaurants. However, a heavy focus on drive-thru efficiency often leaves in-person diners feeling overlooked. Imagine walking into a popular café, ordering a latte, and waiting significantly longer than the cars zooming through the drive-thru lane. For some major quick-service chains like Starbucks, this scenario is all too common, and it shouldn’t be ignored: Former CEO Howard Schultz points to the worsening in-store ...

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Dinner with friends. Group of young people enjoying dinner together. Dining Wine Cheers Party Thanksgiving Concept.

Soaring Grocery Bills Open Doors for Restaurants to Serve Thanksgiving Magic

Guest Experience News, ,

Prices are still high as we approach one of the biggest food-shopping events of the year: Thanksgiving. Households are feeling the financial pinch as grocery costs have climbed nearly 4% since last year, according to the Consumer Price Index – adding to the significant 10% jump from 2022. With the cost of preparing a big meal at home now edging closer to the price of dining out, restaurants have an opportunity this Thanksgiving to invite guests to leave the shopping, cooking, and cleanup to the ...

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Christmas, New Year red restaurant interior with decorated fur-tree, tables and chairs.

Discover 7 Ways To Entertain Locals During the Holidays

Emotions, Perceptions, Feelings, , , ,

As the winter holiday season approaches, most people plan to hang around for the holidays: A survey from the CivicScience Holiday Travel Preview reveals that 67% of U.S. adults opt to stay home this year rather than travel.  Although nearly 7 in 10 guests won’t be traveling, that doesn’t mean they won’t be spending. Those staying home are still looking for fun ways to shop and celebrate this winter, and preparations are already underway. Now that more guests will be enjoying the festivities in t...

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UK’s Allocation of Tips Act best practices.

10 Best Tipping Practices Inspired by the UK’s Allocation of Tips Act

Insights

New legislation forces the United Kingdom to ensure fair, accurate, and timely tip payments in the hospitality sector. It’s no secret that tipping makes up a significant portion of many workers’ earnings. Over the years, the practice has evolved from a casual gesture of appreciation in the service industry to a critical aspect of wage structures, forcing a closer look at how restaurants are dolling out tips in digital and electronic form. The recent introduction of the Employment (Allocation of ...

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Nice African American girl in glasses sitting at restaurant with laptop and cup of coffee. Young lady with dark curly hair working on laptop in earphones.

Participating in hospitality research

Competitive Intelligence, ,

There are professors at hospitality colleges across the country, and you may not think there is a natural fit between what they do and what you are concerned with where your job is concerned. Academics want to understand the profession better and consider that you are much closer to what they care about than they are. They can only understand the ins and outs so much from the ivory tower, and they want the viewpoint of people who are practicing professionals. Cornell has a Center for Hospitalit...

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