The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Take These 4 Steps to Increase Fitness Center and Gym Member Retention

Want to keep your members happy and competitors at bay? Prioritize these four fitness center customer service tips. New fitness center members are great for business, but only if they stick around for the long haul. And with multiple fitness centers in most cities (and sometimes even smaller towns), other gyms constantly lure members away with specials like no initiation fee or time-sensitive discounted monthly rates. If you don’t want your current members to be enticed by competitors with equal...

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