The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Find out how taking time to make little moments can score big with guests. The time was twilight and we had a water view from our table – an almost perfect setting, but it was incomplete. We were sitting at the only table in the restaurant without a lit candle. I couldn't help but wonder: Why use the tablespace for an unlit candle? None of the servers seemed to notice, nor could we get their attention until several minutes later. We were disappointed that this little gesture was an oversight and...