The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It used to be that road trip travelers pulled off the highway for one reason: rest. Gas, food, and maybe a quick overnight stay were all that mattered. But the rise of electric vehicles is reshaping those pit stops—and with them, the expectations EV drivers bring to hotels, restaurants, and roadside venues. Charging an EV takes longer than pumping gas. That creates a window of time when guests are stuck in place, and their needs extend far beyond kilowatts. They want fast Wi-Fi to catch up on wo...