The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

The Hotelier’s Quick Guide to Hotel Marketing Segmentation

Knowing who your guests are and why they travel is key to maximizing revenue with hotel marketing segmentation. Is your hotel or brand using hotel marketing segmentation to maximize revenue? If not, creating a hotel marketing segmentation strategy is in order. Hotel marketing segmentation groups hotel guests into different categories based on past booking patterns and reasons for travel, according to marketing and event management company Cvent. “By segmenting hotel guests into market groups, ho...

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