The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Knowing who your guests are and why they travel is key to maximizing revenue with hotel marketing segmentation. Is your hotel or brand using hotel marketing segmentation to maximize revenue? If not, creating a hotel marketing segmentation strategy is in order. Hotel marketing segmentation groups hotel guests into different categories based on past booking patterns and reasons for travel, according to marketing and event management company Cvent. “By segmenting hotel guests into market groups, ho...