The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

The Smallest Gestures can Make the Biggest Impressions in the Hospitality Industry

Modern examples of “Pineapple Service"

There’s a degree of care in the most simple and mundane of gestures. Christopher Columbus and the early Americas may not be the first images that pop into your head when thinking about the guest experience. But hospitable gestures date all the way back then with what I call, “Pineapple Service.” What does fruit have to do with customer service? Everything. Back in the 16th Century, pineapples symbolized an early touchpoint of service, and the effort behind that touchpoint was exceptional service...

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