The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

The Top 5 Tech Solutions for Hospitality Customer Service in 2020

Hospitality Customer Service

In this evolving world, technology is a tool and an asset to keep your guests happy. Gone are the days when guests needed a phone book and map to find their way around a new town. But in this technological renaissance, are you using technology to your greatest potential? Here’s a look at five ways you can use technology to improve customer satisfaction at your hotel brand… 1. Self-check-in kiosks Things go wrong traveling all the time. A guest's flight gets delayed, maybe the Uber driver took th...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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