The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

This Year’s Travel Trends Point to Meaningful Human Connection

Happy couple taking selfie in front of Duomo cathedral in Milan, Lombardia - Two tourists having fun on romantic summer vacation in Italy - Holidays and traveling lifestyle concept

As vacations continue their post-pandemic metamorphosis, a new poll reveals that the central theme uniting travelers in 2025 is a desire for community, inclusivity, and meaningful human connection.  Booking.com’s 2025 Travel Predictions polled over 27,700 respondents across 33 countries and territories. The results share a common thread: Travelers want experiences that bring them closer to others and cater to their emotional needs.  The vacation priority shift from social media photo ops to real...

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Roxanne Grant

Roxanne Grant is a writer for The GEM Journal. Grant's background as an educator and playwright, along with her years working in hospitality, gives Grant a unique insight into the guest perspective.
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