The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Travelers Plan to Spend More Money on Their Holiday Festivities This Year

Zurich, Switzerland - November 23, 2023: Christmas market in front of the opera house at the Sechselautenplatz square-Bellevue in Zurich at sunset

After years of cutting back spending due to rising inflation, Americans are ready to open up their wallets for the holidays. Deloitte's 2024 Holiday Travel and Insights shows more than half of Americans (49%) plan to travel between now and the New Year. Their budgets have increased 4% from last year, with most planning to spend just under $3,300 on their trips. "Enthusiasm for holiday travel keeps climbing as travelers look to make the most of the season by visiting friends and family," says  Ka...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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