The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Hiring in the hospitality sector remains a difficult task as wage expectations rise, turnover stays high, and many workers are rethinking what they want from an employer. Wage expectations have shifted, competition for talent has intensified, and many workers have re-evaluated what they want from an employer. Hoteliers may need to get more creative about where – and how – they search for prospective employees. Otherwise, they risk remaining chronically understaffed. Across the country, hospitali...