The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Considering Urgent Care Patients Guests Is The Best Medicine

Guests want the best – especially when they feel at their worst. This is equally true for patients seeking medical care. Rising revenue proves these medical marvels aren’t going anywhere anytime soon. Last year, the average annual growth rate for US urgent care centers was over 3%, and the market is expected to grow by another 11% in the next eight years. Urgent care centers started popping up in the 1970s. Although they’ve been around for more than 50 years, their presence grew as they became a...

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