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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Welsh Attractions Protest Proposed Tourism Tax

Panoramic view of the Cardiff Bay - Cardiff, Wales

In a move that showed their stance against the Welsh government’s proposed tourism tax, the Welsh Association of Visitor Attractions (WAVA) encouraged more than 100 of its affiliated attractions across Wales to shut their doors in protest. The coordinated closures, which took place on December 10, 2024, aimed to highlight the potential damage the tax could inflict on Wales’ struggling tourism sector. WAVA, a trade body representing a diverse range of visitor attractions from historic landmarks t...

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Roxanne Grant

Roxanne Grant is a writer for The GEM Journal. Grant's background as an educator and playwright, along with her years working in hospitality, gives Grant a unique insight into the guest perspective.
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