The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
When guests check-in, they expect hot showers, clean drinking water, and fully functioning bathrooms. But even basic water services can’t be taken for granted in some U.S. cities. Cities like Jackson, Mississippi, and Flint, Michigan, have made headlines in recent years for contaminated or unreliable water supplies. But water issues aren't always dramatic or sudden – they can be part of a slow decline in public infrastructure. And hotel operators can’t afford to be caught off guard when water st...