The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

When to Consider Renovations for Your Hotel

Workers are installing glass door of the shower enclosure.

International researchers have found that hotel renovations can significantly impact occupancy rates in some circumstances. When you and other management members consider the size and scope of major renovations, you’ll want to consider the time of year that might be best, among other factors. JLL found that the average hotel gets a renovation once every 7-10 years. Little Hotelier suggests that customer feedback is especially important and that no manager should feel compelled to renovate if per...

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