The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Two Georgia hotels are defendants in a sex trafficking lawsuit that could roil the industry, and your general counsel should be aware by now. Criminals have for many years used hotels for human trafficking purposes, unfortunately, and even the Department of Homeland Security has acknowledged such a fact. Now, people have alleged that the two hotels' inaction came from the direct monetary benefit that they allegedly enjoyed as bad actors moved women inside and outside of the building. A Florida a...