The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Why You Should be Paying Attention to a Lawsuit in Georgia

Woman sitting on bed in room with light from window abuse concept.

Two Georgia hotels are defendants in a sex trafficking lawsuit that could roil the industry, and your general counsel should be aware by now. Criminals have for many years used hotels for human trafficking purposes, unfortunately, and even the Department of Homeland Security has acknowledged such a fact. Now, people have alleged that the two hotels' inaction came from the direct monetary benefit that they allegedly enjoyed as bad actors moved women inside and outside of the building. A Florida a...

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