The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Local, state, and national hotel associations exist to share resources, and they can provide many benefits under the right circumstances. Sometimes, a hotel leader might unknowingly miss out on those benefits even as their competitors enjoy them. At any rate, you want to ensure that you have exhausted every resource to position your business best in the community. That could mean a bi-monthly meeting with other hotel leaders and government personnel. Given how many different sectors of the econo...