The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Why You Should Prioritize Exit Interviews When Employees Leave

Exit interviews can be a source of some controversy in the American workplace. When administered correctly, they can be a valuable source of data detailing strife between workers and management. Someone who is leaving no longer has a real allegiance, so they may be even more frank about what they had dealt with. We can get so wrapped up in our work and other affairs that we aren’t always thinking of employee culture and how folks feel about their workplace. Don’t be so wedded to your work that y...

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