The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Why Your Hotel Shouldn’t Hesitate to Hire Recent Grads for the Right Role

On its face, it may seem that hiring a graduate out of any university isn’t worth the hassle. They often require extensive training, and they don’t come as seasoned or savvy as a professional who has been working for some years. Those are valid concerns, but you can prepare for them and in doing so simultaneously fill vital positions in your company. Don’t worry about recent graduates leaving for another company, either. It’s true that younger workers don’t see a problem at all in job hopping, a...

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