The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Will Luxury Hotels Gain Investor Momentum in 2025?

This luxurious hotel lobby features an elegant design with a grand chandelier, marble floors, and exquisite floral arrangements. The warm lighting, modern architecture.

The new year brings differing forecasts for two hotel transaction markets: Luxury properties are in high demand, while the mid-sized market is up against a challenging climate. Rising costs and economic pressures from increased operating costs and years of rising interest rates have made investors sour on the mid-level market. Hospitality leaders are up against unique financial challenges in 2025. Read on for strategies to navigate mid-level market challenges and capitalize on the thriving luxur...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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