The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Winter Travel to Increase 10% During Holidays – Is Your Staff Prepared?

Woman and her child holding presents and delivering them on car to home. Holidays concept. Time of Christmas Eve.

Hoteliers and restaurateurs: expect big crowds over the next month. Online travel agency Expedia just released its “Winter Travel Outlook.” Data shows a 10% increase in holiday travelers from last year. Expedia’s findings are from flight data. The more flights booked, the more likely you can expect hotel bookings to increase. Here are the locations where business owners can expect the most holiday travelers:

2024 Winter Holiday travel trends Solo travelers and smaller crowds plan to travel more...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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