For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Who says concierge duties must stop with booking transportation, tours, and dinner or entertainment arrangements? Not these hotels and resorts. Is your hotel looking to improve its concierge services? Hotels around the world that aim to meet the most unique needs of guests are going above and beyond with these concierge offerings. Post-pandemic and in a technology-focused world, travelers are more interested in experiences than ever before. You can capitalize on this phenomenon by creating perso...