For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Is your brand providing “white glove” customer service? While good customer service makes your company stand out from competitors, offering concierge-level white glove service takes customer service to the next level, resulting in customer satisfaction and loyalty. More than half (51 percent) of customers say they will leave a brand if they receive service that doesn’t meet their expectations, according to “The Global State of Customer Experience,” a report from customer service insight resource...