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Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Guests checking in after a long flight or returning to their room from a long day of meetings or conference events likely bring a lot of stress with them through the hotel room door. Tired feet and eyes, tight neck, leg, and back muscles, and maybe even the beginnings of a headache are no fun, especially when they’re away from home. However, according to HotelTechReport's list of 40 hotel amenities for a better guest experience, adding relaxation devices and features to your hotel rooms and serv...