Building a Hospitality Workforce That Reflects Every Guest

Hospitality is built on diversity, drawing people to and from all parts of the world. To make all guests feel welcome, staff should also represent diverse walks of life. The benefits of employing a diverse group of workers are many; it demonstrates an elevated care for assisting customers with as much empathy as possible, and employees with different backgrounds are able to present different ideas and solutions. Despite the benefits, many groups remain underrepresented in or wary of the hospital...