For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Want your hotel to stand out from competitors? Offering concierge services could be the key to more bookings and higher revenue.
How hotels can provide better service while helping travelers relax.
Some ultra luxury hoteliers are going to great lengths to take personalization to extremes
These top virtual concierge features can make and keep your hotel guests happy.
The concierge role has evolved far beyond making dinner reservations. Today’s professional concierge drives guest satisfaction, operational insight, and even revenue growth for hotels and hospitality organizations.
A Concierge Career: What it takes to be the keeper of the keys Imperial Hotel
From Montreal to Mexico City, Tokyo to Las Vegas, women in the Les Clefs d’Or concierge network are stepping into leadership roles and reshaping the future of hospitality service.
Making a connection with a guest can lead to a meaningful moment for life.