For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
To keep guests coming back, your restaurant needs to offer more than just good food.
Adding a wellness program to your hotel’s marketing campaign can attract new and return bookings from health-conscious guests.
Post-pandemic “generation clean” guests expect enhanced health and cleanliness protocols.
Adding sustainable practices and policies shows guests that your hotel management and staff care about not harming the environment.
Take advantage of underused outdoor space and cater to guests who prefer to spend time “al fresco” now.
Guests who return again and again are “gold,” so here’s how to treat them like it to keep them coming back.
Sometimes convenience is more comfortable than conversation.
Going to these shops left more than a permanent mark on my body.
Here’s how to safely reintroduce self-serve dining to your guests.
Restaurants turn to artificial intelligence and robotics to combat labor shortage. Here’s how that can hurt business long term.