For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Word-of-mouth and online reviews are great ways to retain guests – here’s how to gain that positive traction.
Want to get guests bragging about your brand? Offer complimentary items and services that deliver instant satisfaction.
It’s a fact: Atmosphere doesn’t just affect guest behavior – it also influences staff performance.
Understanding customer touch points that take place during the purchase can help your brand understand and improve the customer experience.
Uncomfortable accommodations can spoil a guest’s entire experience.
The most successful performance venues keep guests entertained, engaged, and ordering all night long.
If your happy hour needs a revamp, discover 5 creative ways to get guests out of the office and into your doors.
Think the customer journey ends with a purchase? That doesn’t have to be the case.
Botched orders and unaccountable management quickly killed my enthusiasm for the new restaurant down the street.
Providing potential guests with an immersive experience can boost sales and meet guests’ increasing expectations.