For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It pays to be a considerate leader with happy subordinates.
Apply the etiquette of a six-century-old game to the customer service to your business.
With more than three decades in the biz, Hospitality Excellence knows how to create a winning attitude among your team.
Linkedin has more than 300 million active users, and no doubt some of them would be willing to hear about vacancies at your hotel. How do you find them?
Independent restaurants and hotels are launching their own mentorship, cross-training, and leadership development programs—without waiting for chains or industry partners.
Learn how forming your own spirit committee can bring excitement, connection, and productivity to your company.
Having the skills for the job means being equipped with the tools to handle emotions, too.
A star employee does not make a good manager. What qualities should you be considering if and when you’re looking to promote.
The turnover rate across all U.S. industries is only about 12-15%.
Keep an eye out for these frustrating staff traits that drive guests to your competitors.