5 Powerful Strategies for Resolving Employee Conflict in Restaurants

I recently visited a popular neighborhood restaurant, and was concerned to find my favorite bartender in an extremely bad mood. It was all over an egg. When I asked him to elaborate, Josh (the bartender) explained that he had allowed a guest to add a fried egg to his burger – a topping that was not on the menu but readily available. The restaurant was empty, so it wasn’t a big deal to honor this special request. But when Josh submitted the order, the kitchen refused to accommodate… Josh: “We hav...