Engineering Service – Why Hotel Engineers Play a Critical Role in Guest Experience

Roberta is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service. Her diverse background with both public and private companies allows clients to draw on her extensive career experience for business solutions. Her passion and authentic style inspire deep dives into the soul of an organization resulting in powerful road maps to excellence creating brand value and customer loyalty.