How Hotels are Managing Ghost Reservations From Bot Attacks

When a hotel’s occupancy looks strong for an upcoming weekend but half the bookings vanish by check-in, it’s often chalked up to cancellations or credit card issues. But in a growing number of cases, the real culprit isn’t a flaky guest – it’s a bot. Across the industry, hotels are quietly facing a rise in ghost reservations created by automated scripts. These bot-driven bookings can clog up reservation systems, distort revenue management strategies, and make it harder for legitimate guests to f...