How to Connect with 4 Different Personality Types on Your Service Staff

The way staff engage with guests can make or break the guest experience. Likewise, how you engage with your team impacts their motivation and performance. However, a one-size-fits-all approach won’t work for either group. Connecting with each employee takes time and effort. It requires a customized plan of action based on how that individual perceives the world around them. Understanding personality types allows leaders to:

Assign roles that align with individual strengths. Address potential co...