How to Make the Wait Easier at Your Veterinary Clinic

It's all over the news: veterinary clinics are stressed to the max and long wait times — if you can get an appointment at all — are becoming the new norm in the wake of the pandemic. One news article highlighted clients waiting hours for their pets to be seen, even when they were in need of urgent care. Patients with less severe ailments had to wait even longer. Just as with doctor's offices, wait times have always been a thorn in the paw of the customer experience at veterinary clinics. There m...